Professional Automotive Repair

Nicole Lagman 10 months ago

My car was towed to this repair shop and the manager (Lance) was very thorough in explaining what the problem was with my car and offered me a couple of options on how I could handle the issue. He was very upfront with the costs and the overall expenses came up to be a really reasonable price. He answered my calls to the best of his ability and was really good at getting back to me with updates. The service and communication I received from this repair shop was excellent considering how I just up and left my car in their lot with no appointment.

Bernard Pettiford a year ago

I began going to professional auto in 2010. They serviced my 2005 XC90. Lance was the best manager and John the best mechanic. I only experienced a few mechanical issues which they took care of and I never went back for the same problem. They also took care of all recommend services. After my wife and I got new jobs in 2016 we found it difficult to make it to the shop and I started doing my own maintenance. This year we bought a 2019 XC90 and the AC went out. I decided to take it to Lance. In and out in around 2 hours. I tried to bait Lance into saying that the mechanic who did my oil change had let all of the Freon out because all the system needed was to be recharged, but he wouldn't. He stayed professional. Today I got in the car and the AC is still working. Almost 10 years later and he remembered me when I walked thru the door and he gave me the same service he gave me them! Highly recommend Professional Auto on Monroe!

Micki Jc a year ago

Lance is a great, helpful, and responsive when it comes to vehicles in his shop! Absolutely going to keep coming here for my Volvo repairs/maintenance. Fast turn around time to look at my car too. I’m extremely pleased for their work and saving me money.

Rosehm Gu 2 years ago

Lance is the owner of the shop. I’ve known him for more than two years. He is friendly, easygoing guy and most of all he is very professional, reliable and always thinking on the customer side to get a better result. I really appreciate he and the team taking care of my car and I will strongly recommend this auto repair shop with very accessible location, excellent service and much affordable price to my friends or anyone who may need help with their cars. Thank U, Lance!

Jordan Smith 2 years ago

Lance truly went above and beyond to help repair my car / perform an oil change. I cannot speak highly enough of him. I am absolutely thrilled with the outcome of using Professional Auto Repair- which is an extremely unusual experience when picking up your car from the shop. Because of Lance and his kindness, I will be a customer for life. I would highly recommend using Professional Auto Repair to anyone and everyone.